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美景公司呼叫中心數字化看板正式上線

2020-05-19 29896

“96098，美景舒適家”，美景舒適一號通（028）96098二十四小時溫暖在線，為更高質量、高效率的與客戶溝通，作為美景飛翼軟件集群之一的呼叫中心數字化看板正式上線了。

美景公司呼叫中心作為公司與客戶之間的溝通渠道，是客戶售前咨詢、安裝咨詢、售后維保、投訴建議等方面最為主要的溝通方式。目前，美景公司呼叫中心平均每天的呼入量在300次左右，最高一天超過500次，平均接通率在90%以上，這在提升客戶滿意度方面有著重要的作用。

美景公司呼叫中心數字化看板系統的上線，則更加有效的整合了呼叫中心的功能。它如同駕駛室的儀表盤，全面實時顯示整個美景舒適家分布式呼叫中心的運行狀況，數字化看板會實時顯示每位坐席的在線狀態，對呼入量和呼入電話類別統計分析，可以很清晰的了解每天主要問題的分布情況。

其中，電話接通率和用戶呼入一次問題解決率作為呼叫中心運行質量的指北針，在呼叫中心數字化看板上都有明確的統計與分析，并實時更新，這也是指導客服人員的資源配置與技能提升的方向。

有舒適，更愛家。美景公司呼叫中心數字化看板系統的上線，將全面提升美景公司呼叫中心的服務質量與效率，為超過13萬美景用戶提供7×24小時的更加優質的服務。

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